Every effort is made to keep as many of the products offered on this site in stock or readily available, however due to the specialised nature of the parts we sell there is a lead time on some of them, and many are made to order. Though sometimes noted as ‘In Stock’ by the website, this is not always the case. This will generally be noted within the individual product description, but always contact us if in need of further information. Most made-to-order parts carry a 20% cancellation fee; lead times are an estimation and not a guarantee.Hack Engineering makes every effort to assure that the products manufactured and sold by us the high quality standard that you, as a valued customer, should expect. However, our liability does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our products or products that we sell on behalf of other manufacturers.

Where a ‘Core Unit Surcharge’ is applied for items such as Beisan Systems BS023, the surcharge is only refunded on reciept of a serviceable core unit. In this specific case, that means that the wiring plug cannot be damage externally or internally, and the casing must be complete and undamaged. It is at the disgression of Hack Engineering Ltd as to whether a unit is considered to be in serviceable condition.

For international orders, Hack Engineering is not responsible for import duties, taxes or fees charged to the recipient. These fees are entirely the responsibility of the recipient.

By buying from Hack Engineering Ltd, you are agreeing to these terms – some of our products carry a warranty that, in the event of a product failure, extends to a replacement or refund of the original purchased product – Hack Engineering is not liable for any extended damages caused by failures.[/vc_column_text][/vc_column][/vc_row]